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My Tasks
Here you'll find help with any questions around your tasks, such as why is it not Pending, how long will it stay Pending and more!
Topics
Why is my task still showing as just 'Started'? (Not tracked)
While most tasks update quickly, some can take up to 3 days to switch to Pending in your account — this is completely normal.
If it’s been more than 3 days since you completed the How To Get steps and the button still shows as Started, please submit a ticket below and upload the requested screenshots. We’ll then happily investigate this for you.
Our top tips:
- Keep your welcome email and any proof you’ve completed the task - this is what helps us resolve things much faster.
- Always click the Get button on the task & be sure to follow the How To Get steps.
- Do not use VPNs or ad blockers - they can block the task tracking and will void the cashback reward.
Why is my task Amber?
If a Level is Amber, this means the task has tracked correctly! Amber Levels take 15 days to turn Green, this is the time agreed by the advertiser and we cannot speed this up!
If your task is Amber we do not need to see any screenshots. The task will change to Green once the 15 days have passed.
Why is my task Red?
Unfortunately, this means your task has been rejected by the advertiser. ☹️
Tasks are generally only rejected by the Advertiser/Retailer if the Terms and Conditions of the task have not been fully met.
I'm stuck on a Level
If you're stuck on a Level and there are no tasks you wish to complete, please move on to the next Level by clicking on to any task on the level that you are stuck on. Then check back at a later date as we try to add new tasks regularly into our system!
I've completed a task once, can I do the same task again?
Unfortunately not!
The retailers that we work with specify that the tasks we run are for new members only.
If you are already registered with the retailer (either through Cashback, or from a previous instance), you are not eligible to take the task as you are not a new member. We only receive a commission for new members so if you have already registered with a retailer before, we will not receive any commission so there is nothing to pass onto you.
Please choose an alternative task from the options available on the Level.