Cashback customer privacy notice

Registered name: Submission Technology Ltd
Registered address: East Wing, The Beater House, Turkey Mill, Ashford Road, Maidstone, ME14 5PP
Companies House Registration Number: 04456811
Information Commissioners Office Registration Number: Z7981900

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Website tracking
• Sharing information outside the UK
• How to complain

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery :

• Names and contact details
• Addresses
• Date of birth
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts :

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Marketing preferences

We collect or use the following information for security and to prevent, detect, and investigate crimes, including fraud :

• Names and contact information
• Customer accounts and records
• Financial transaction information
• Photo ID
• Proof of Address

We collect or use the following information for service updates or marketing purposes :

• Names and contact details
• Addresses
• Marketing preferences
• IP addresses
• Website and app user journey information

We collect or use the following personal information for dealing with queries, complaints or claims :

• Names and contact details
• Account information
• Purchase or service history
• Correspondence

We collect or use the following information to enhance user experience

• Gender
• Purchase or account history
• Website user (including user journeys and cookie tracking)
• IP addresses

We collect or use the following information for analytics and performance measurement

• Name
• Email address
• IP addresses
• Website user information (including user journeys and cookie tracking)

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here .
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here .
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here .
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here .
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here .
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here .
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here .

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please email our customer support team at contactus@cashback.co.uk. To access the data we process about you, please visit our MyData Portal. If you are unhappy with how we use your personal information, you can make a complaint by emailing our Data Protection Officer at dpo@submissiontechnology.co.uk. We will acknowledge your complaint within 30 days and respond without undue delay, in line with the Data (Use and Access) Act 2025.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts are:

• Legal obligation – we have to collect or use the information so we can comply with the law.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o In order to provide a seamless service, we create user accounts so our users can return and use our services without entering the same information again.

Our lawful bases for collecting or using personal information for security and to prevent, detect, and investigate crimes, including fraud are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o To ensure a fair service to our customers and to reduce our financial risk, we process user data for the purpose of detecting and preventing fraudulent activity.

• Legal obligation - where required by law to prevent fraud or financial crime
• Contractual necessity - where needed to fulfil our agreement with you (e.g. issuing rewards)

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We may send marketing communication to users who we believe would be interested in our services or similar third party services.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We process user data to respond fully to queries and complaints, and ensure our users are treated fairly.

Our lawful bases for collecting or using personal information to enhance user experience are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• To improve website functionality, optimise user journeys, and personalise your experience.

Our lawful bases for collecting or using personal information for analytics and performance measurement are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• To analyse website traffic, user behaviour, and performance to optimise the website and improve your user experience.

Where we get personal information from

• Directly from you, for example from:
• Contact forms: when you fill out a form to make enquiries, sign up for newsletters or request support
• Account creation: when you register for an account and provide us with your details
• Purchases or transactions: when you input personal information during the purchase process
• Feedback and surveys: when you provide information through surveys, reviews or feedback forms
• Support request: when you communicate with us via email or other support systems
• Automatically via our technology, for example from:
• Cookies and tracking technologies: personal data such as IP address, browsing history and preferences gathered via cookies or analytics tools
• Device information: data about your device (e.g. browser type, operating system, or screen resolution)
• Usage data: behavioural information such as pages visited, time spent on the site, and actions performed
• From third parties, for example from:
• Payment processors: information such as payment confirmation or billing details from our providers like Stripe and PayPal
• Referral sources: data about users who were referred from other websites, affiliates or social media platforms
• Advertising platforms: information from platforms like Google Ads or Facebook Ads about user interactions with ads.

How long we keep information

We only hold your data for as long as it is required for the purposes for which it was collected; for as long as it remains accurate and up-to-date; and most importantly, for as long as you are happy for us to do so. The length of time we keep your data will also depend on any legal obligations we may have.

Who we share information with

Data processors

GetResponse

We use GetResponse to manage and send our email communications, including marketing emails and transactional messages. If you subscribe to our emails or use our services, your contact details may be processed by GetResponse for this purpose. For more information, see GetResponse’s Privacy Policy .

One Signal

We use OneSignal to send push notifications for both service updates and marketing purposes. OneSignal sets cookies and begins collecting certain technical data (such as IP address, device type, language, and session activity) as soon as it is loaded. To ensure compliance, OneSignal is only activated after you consent to marketing cookies via our cookie banner. Separately, you may also be asked by your browser to allow push notifications - this is a second opt-in managed by OneSignal which you can opt-out of at anytime. For more details, see OneSignal’s Privacy Policy .

TrueLayer

We use TrueLayer to securely process certain payments and verify account ownership. Your financial data is only shared with TrueLayer when you authorise a transaction, and it is processed in line with UK financial regulations. For more information, see TrueLayer’s Privacy Policy.

Revolut

We use Revolut to process payments. If you choose to pay via Revolut, your payment information is securely handled by them and not stored on our systems. For more information, see Revolut’s Privacy Policy.

Adjust

We use Adjust to track and analyse app usage and performance. This may include device identifiers and interaction data. Tracking only occurs with your consent, which can be managed via your device settings or our cookie banner. For more information, see Adjust’s Privacy Policy .

BriteVerify

We use BriteVerify to validate email addresses entered during sign-up or newsletter subscription. This helps reduce invalid or mistyped emails and improve communication accuracy. For more information, see BriteVerify’s Privacy Policy.

LEM Verify

We use LEM Verify to confirm user identity and prevent fraud during onboarding or verification steps. This may involve checking ID documents and facial recognition, where required. For more information, see LEM Verify’s Privacy Policy .

Trustpilot

We use Trustpilot to collect and display reviews from our customers. If you submit a review, your name, email address, and order reference may be shared with Trustpilot to authenticate your feedback. For more information, see Trustpilot’s Privacy Policy.

PayPal

We use PayPal as one of our payment processors. If you choose to pay using PayPal, your payment data is securely processed by them and not retained by us. For more information, see PayPal’s Privacy Policy.

Hotjar

We use Hotjar on our website(s) and/or app(s) in order to better understand how our users interact with our services and to optimise our services and user experience.
Hotjar allows us to visualise user interactions that helps us better understand our users’ experience to improve our services by identifying issues and friction points. To provide these services, Hotjar uses first-party cookies and other technologies to collect personal data on our users’ behaviour, and their devices on our behalf. This may includes personal data like online identifiers (e.g. device's IP address, user ID), identification data (e.g. name, email address, only if we explicitly collect it), technical data (e.g. device type and screen size, browser information), geographic location (country only), behavioural data (interactions with our website/app such as clicks, taps, scrolls), and any additional personal data that may explicitly submit through Hotjar such as name, email address and gender.
Hotjar may reuse this personal data to develop and improve tools and services for us and our users.
For further details, please visit Hotjar’s Trust Portal and Privacy Policy .

Anura

We use Anura to detect and prevent advertising fraud by identifying non-human or invalid traffic. This helps us protect our marketing spend and ensure data integrity. For more information, see Anura’s Privacy Policy .

CAKE

We use CAKE to manage and track performance marketing campaigns, including attribution and analytics. CAKE may process device and browser data when you interact with our marketing links. For more information, see CAKE’s Privacy Policy .

Freshdesk

We use Freshdesk to manage customer support queries and communication. If you contact us for support, your message and contact details may be processed by Freshdesk. For more information, see Freshdesk’s Privacy Policy.

Marketing Service Providers

Advertising - we may share your data with Meta Platforms Inc. (Facebook and Instagram), Google LLC, Snap Inc (Snapchat) and TikTok Information Technologies UK Limited to perform ad-measurement services and provide offers that are relevant to you. This may involve data analysis, matching, profiling and predicting behaviours so you may receive advertising that is more relevant to you.

In sharing your data with Marketing Services Providers, we rely on a lawful ground called ‘legitimate interest’, as our business depends on our ability to partner with third parties who process personal data for marketing-related reasons.

You can opt-out via the communication preferences in your account. You can also manage how we share your data with Facebook and Instagram via Activity Off-Meta Technologies which can be found in the Settings menu on Facebook, Instagram and Messenger. You can further manage how we share your data with TikTok via the Ads page in your TikTok app’s Settings and Privacy.

For more information, please contact our Data Protection Officer by email: dpo@submissiontechnology.co.uk

Use of Data for Audience Matching

We may securely share limited personal information (such as your email address, first name, and last name) with trusted advertising platforms, including Google Ads, to help deliver more relevant ads to you and others with similar interests. This process is known as Customer Match or audience matching.

Your information is hashed and encrypted before being shared, and is only used to match against existing platform users. This does not allow the advertising platform to identify you personally or to access your full data.

We rely on your consent and/or our legitimate interest in promoting our services in a privacy-conscious and relevant way. You can opt out of personalised advertising at any time by adjusting your cookie preferences or visiting YourAdChoices or Google’s Ads Settings .

Others we share personal information with

• Law enforcement or regulatory authorities, where required by law.
• Professional advisers, such as auditors or legal consultants.
• Our other service providers where necessary to support our platform or protect our legal interests.

Website tracking

How We Use Tracking Technologies

We use tracking technologies to track conversions, to issue you your earned cashback, to improve your experience, to provide relevant offers to you, to measure interactions and to optimise our advertising platform. Our Privacy Notice should be read in conjunction with our Cookie Policy. This includes:

• Website Tracking: When you visit cashback.co.uk, we may collect data using cookies and similar technologies, as outlined in our Cookie Policy.

Your Choices & Controls

You can manage tracking on the web via our cookie management tool on our website - see the CookieBot icon in the bottom lefthand corner of your desktop or mobile device.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Children’s Data

We do not knowingly collect or process personal data relating to children under the age of 13. If we become aware that we have inadvertently collected such data, we will delete it promptly.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint by emailing our Data Protection Officer at dpo@submissiontechnology.co.uk. We will acknowledge your complaint within 30 days and respond without undue delay, in line with the Data (Use and Access) Act 2025.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Contact details

Email

dpo@submissiontechnology.co.uk

This privacy notice was last updated on:
24 June 2025